Installing the system is 20% of the work.
The other 80% is what happens after. Every EntryCore install ends with an ongoing service relationship — proactive maintenance, response, software updates, and a single number to call when anything needs attention.
What an EntryCore service contract covers
Every contract is scoped to the building. The capabilities below are the building blocks — your contract draws from them based on what your property actually needs.
Proactive maintenance
Scheduled health checks on every system — intercoms, access control, monitoring, fire safety. Issues surfaced before residents notice them.
Response coordination
One number to call. We dispatch the right install partner, manage the timeline, and stay accountable to the outcome.
Authorized dealer warranty
Every system carries the manufacturer warranty — and we handle the paperwork, RMAs, and replacements directly with the brand.
Software updates
Cloud platforms (ButterflyMX, ECAM, Brivo) push new features and security patches continuously. Updates are applied without involving you.
Documented service history
Every visit, every fix, every update logged in your client portal. Useful for compliance, useful at resale, useful when a vendor changes.
How we scope a service contract
We don't use packaged tiers. Every building is different — number of doors, system count, criticality, install partner location, and how much you want us to handle proactively. Scoping happens on the assessment call.
- Walk-through of every system on site — what's installed, what's aging, what's under warranty.
- Defined response windows — same-day, next-business-day, or 24/7 depending on criticality.
- Maintenance cadence — monthly, quarterly, or annual health checks based on system mix.
- Inclusions and exclusions written into the contract so there are no surprises.
- Single point of contact at EntryCore, with documented escalation paths.
Common questions
How are service contracts structured?
Each contract is scoped to the building — its size, the systems installed, and how critical uptime is. We talk through the specifics on a 15-minute call rather than pushing you into a generic package.
What's covered vs. what's billable?
Coverage is laid out clearly in the contract — typically scheduled maintenance, response within agreed SLAs, software updates, and warranty handling. Major hardware replacements outside warranty are quoted separately so there are no surprises.
Can I change my service level later?
Yes. Most clients adjust scope as their building evolves — new equipment added, more buildings brought under one contract, response windows tightened. Adjustments are month-to-month after the initial term.
Do you service equipment we didn't buy from you?
Often, yes. We need to confirm the manufacturer is one we're authorized for and that parts are still available. We'll tell you on the call if it's a no.
Multiple buildings — one contract or separate?
Either works. Multi-building portfolios usually consolidate under a master service agreement with per-building schedules. Single buildings get a focused, single-property contract.
Ready to talk service?
15 minutes on the phone and we'll walk through what fits your building.